Information Management Service

 

Contact Information:

Website:  
Landline:  +632 88141254 to 255
FAQ:
 

Established on 31 July 1998 by a Resolution of the UP Board of Regents, the Information Management Service (IMS) serves as the information technology support arm of the University. The IMS has five major functions, namely:

  1. User accounts provisioning and technical support to system users. This concerns a) UP and ADS accounts administration, b) mailing lists/e-groups, and c) technical support to users of systems such as SAIS, VLE, Canvas, UIS, DATS, DTRS, REDCap, Globodocs, among others. (F1)
  2. Network operations and teleconferencing support. This function supports the Internet and intranet connectivity of all units of the University. This also includes ensuring the availability of services such as VPN, livestreaming and teleconferencing, and colocation. (F2)
  3. Information systems development and maintenance.  This is subdivided into a) information systems development and maintenance and b) websites and domain names hosting and maintenance. (F3)
  4. Technical support and advice in ICT resources acquisition, deployment, maintenance, and disposal. This covers: a) Evaluation of bids and requests for ICT equipment purchase, b) Inspection of quality of acquired ICT equipment and software as well as of ICT equipment for condemnation, c) Repair and maintenance of computers and peripherals, d) Inventory of ICT resources, and e) software deployment. (F4)
  5. Enhancement of ICT capability of human resources and related support. ICT training activities for UPM employees. This also includes support to the HRDO in terms of handling of computer exams for UPM job applicants and providing clearance to exiting employees from their UP email and UPM system accounts. (F5)
The IMS Team is always happy to serve you.
For announcements, please visit . To reach us, refer to the following email addresses:
 
Email Address Description
upm-ims-admin-service-list@up.92hlw.com Clerical and other admin services
upm-ims-adobe-service-list@up.92hlw.com Adobe concerns
upm-ims-ads-service-list@up.92hlw.com ADS accounts administration
upm-ims-biometrics-service-list@up.92hlw.com Biometric Fingerprint Bundy Clock service
upm-ims-canvas-service-list@up.92hlw.com Canvas concerns
upm-ims-clearance-service-list@up.92hlw.com Clearance from UPM Internet accounts
upm-ims-colocation-service-list@up.92hlw.com Colocation service
upm-ims-computer-service-list@up.92hlw.com Computer repair and maintenance
upm-ims-cs3dev-service-list@up.92hlw.com Client Satisfaction Survey development
upm-ims-dats-service-list@up.92hlw.com DATS concerns
upm-ims-dir-list@up.92hlw.com Office of the IMS Director
upm-ims-dtrs-service-list@up.92hlw.com DTRS concerns
upm-ims-email-service-list@up.92hlw.com UP email and mailing list concerns
upm-ims-ictinventory-service-list@up.92hlw.com ICT inventory concerns
upm-ims-inspection-service-list@up.92hlw.com ICT equipment/system inspection and condemnation
upm-ims-is-service-list@up.92hlw.com Concerns about other information systems
upm-ims-network-service-list@up.92hlw.com Network and connectivity concerns
upm-ims-sais-service-list@up.92hlw.com SAIS concerns
upm-ims-sets-service-list@up.92hlw.com SETS concerns (sets.upm.92hlw.com)
upm-ims-softdep-service-list@up.92hlw.com Software deployment
upm-ims-techspecs-service-list@up.92hlw.com ICT technical specifications evaluation
upm-ims-training-service-list@up.92hlw.com ICT capability building concerns
upm-ims-uis-service-list@up.92hlw.com UIS concerns (including login, DV, payroll)
upm-ims-vle-service-list@up.92hlw.com UPMVLE concerns on login and access issues
upm-ims-webinars-service-list@up.92hlw.com Livestreaming and webinar concerns
upm-ims-websites-service-list@up.92hlw.com Websites and domain names hosting
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